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Reviews

NugTools customer satisfaction. Customer reviews for the Nuggy, Hybrid and Vape multi-tools.
Based on 146 reviews
88%
(128)
3%
(5)
2%
(3)
1%
(2)
5%
(8)
Terrible

Purchased two nug tools and never received them. Don’t buy from this company. They just want your money and aren’t fulfilling orders. It’s a scam.

Terrible

Didn't receive it I have emailed their customer service several times still haven't contacted me about it.... I check my email everyday and emailed at least 20 times. Next time I'll just buy this on Amazon wasted 30 bucks on this shit. Got it before like what is going on. I am usually really nice when. It comes to getting things and waiting but this is ridiculous.... No customer service at all.. I guess 7-10 years ago when I got their first took from my dad for Christmas they cared but not now...

Never shipped my order

Have been trying to contact them about my order for about a month, going to submit my attempt to get a resolution and do a charge back on the entire order.

Never mailed my order

Still haven't gotten a response to any emails, I am wondering if they are still a real company

Never mailed my order, won't respond to emails

Ordered 5 from here just to not order on Amazon... What a mistake, took the money fast and never heard anything back(been 20 days at this point).

Sucks. They never sent my order and ignored my emails and never responded.

Sucks. They never sent my order and ignored my emails and never responded.

Nugtools never sent my order and the owner never responded to my emails.

Guy is a scammer. Should’ve read the latest reviews. Looks like he’s done this recently.

Zero stars is more like it. Ordered 14 days ago and have not heard back from nugtools.

Contacted nugtools numerous times asking for any shipping updates and they never responded. About to file a complaint with my credit card company. Don’t waste your time with this place.

Handy tool.

I use this tool every day. Works great for a bowl and a vape.

A perfect hybrid

I own several nuggy tools and the hybrids the perfect option for someone consumeing concentrate and flower. I find the lift is my go to dab tool. But I always have the hybrid in my pocket wherever I go. A definite rebuy.

Great Tool..unmatched customer service

First of I want to thank Rob for taking care of my order after it was opened and whojacked and partially reseald by a USPS grinch. I made the dreaded contact telling the nuggsters of my missing items . The response was jaw dropping, my order was immediately reshipped and the good people at nuggy tools even threw in a couple of extras for me when I informed them that others were intended as gifts. The nuggy OG functions flawless and the only thing missing is a ashtray😁 The only thing that I could find and I looked... that is a little hard to manipulated with arthritic hands are the scissors but that's not a problem or a suprise it's just go's with the disease. The flashlight is plenty bright for navigating dark places and is the perfect height for shining over the edge of my rolling tray at night. The OG is a bargain at twice the price..as the looks of gratitude and smiles that came across everyone I gifted a nuggy to this Christmas day. I would definitely buy it again but I don't think that's going to happen with mine because they are built like a tank and I don't see any weak points. A fine tool indeed

Amazing!!

I absolutely love all things NUGGY!!! Product, as always, is everything that is pictured and described! Shipping is fast and packaging is 2 thumbs up. Fan for life!!!

Grateful

I bought the nug tool as a part of my fiancé’s birthday. I was concerned after a few days of not seeing an update in shipping and worried I got scammed when there wasn’t tracking available. I sent an email to the provided address on the website and within hours I received a professional yet personable email of apology and the problem was fixed. I was really impressed and grateful. My fiancé loves the tool! So thank you nug tool for coming through!!

Super handy!

I was searching for a gift for a friend and stumbled across this little guy on some “10 Gifts Every Stoner Needs” list. It looked pretty cool and the price was right, so I got one for my friend and one for myself. A stoner multi tool? I’m in!
The price is decent and the form factor is very pocket friendly.
The tools themselves, as is the case with every multi tool are as good as they can be, given space constraints. The tools are good and work fine, just not super convenient when there are other options. Definitely a great piece for on the go, but if, like so many of us, you are more home based now, this device still has merit.
I have not yet provided my friend with his, but I am sure he will dig it as I do mine. I’m just ready to get out so that I can use this as more than a fidget!
One blade I do question is the scoop. It really is too small for me to get a lot of use out of it. I personally have only one piece that benefits from having a scoop, I have not yet done the work, but I would say that this piece would easily take 50 loads from that scoop if not more! I don’t know what I would suggest to put in its place, but that blade isn’t a good addition.
Great work, great product! I may even buy more!

I love my tool

This has everything you need, it's super easy and fun to use and it comes in a sweet box. I'm very happy with my Nuggy.

Second Purchase

I purchased my first one a few years ago at a local shop. This one is for my 29 year old son. He says every stoner should have one! Great multi tool for a niche market. The flashlight on it is great for seeing what you are doing at night!